Terms and conditions
Our website address is: https://visithelgoy.no
Company policies, Helgøy AS & Visithelgoy,
Hereby named Visithelgoy.no.
When paying, the customer automatically agrees to the following.
PRICES, BOOKING, AND PAYMENT
All prices on Visithelgoy.no are in Norwegian kroner and are per person or the entire group. The prices include everything mentioned in the trip description and there are no additional fees to the announced prices. Taxes (VAT) are also included.
Delays may occur. Costs related to delays are not included if we are late because of traffic, road works, accidents, bad weather, avalanches, sudden illness or other unexpected events. In the case of such event and delay, Visithelgoy.no is not responsible for missed flights, misses of booked activities or other loss.
If you cancel:
- You will get a full refund if there is 10 days or more before the trip takes place.
- You will get a 50 % refund of the total trip cost if it is 9 – 5 days before the trip takes place.
- You will have to pay 100 % of the total trip cost if it is less than 5 days before the trip takes place.
- The cancellation fees will be applied depending on the time between the date we receive written notice that you must cancel your trip and the trip’s departure date.
If we cancel:
- We will first try to reschedule you on another date or another tour according to our availability and to both your interest and stay in Tromsø. If not, you will get a full refund.
- We reserve the right to cancel the trip if there are less then the minimum number of participants (6 people) joining or for weather-related reasons. In this case, the customers will get a full refund. We, unfortunately, cannot be responsible for other expenses you have had while preparing for this trip, for example, flight tickets.
- We will not give a refund of organized trips because of bad weather conditions or low solar activity.
- Visithelgoy.no reserves the right to cancel an activity/trip/accommodation at Helgøy if the weather conditions are such that it is irresponsible and discourage to conduct an activity. The trip will then be a 100% refund to the guests.
TRAVEL AND ACCIDENT INSURANCE
All guests must have their own travel and accident insurance as some of the activities might be slightly challenging. Before the tour, all guests will be given a pre-brief of the weather conditions.
HEALTH AND MEDICINE
We have the right to refuse participants to join the trip with us if we feel the trip is to physically and/or to mentally demanding for them. A full refund is given under such circumstances.
It is very important that you notify us if you have medical problems, and what medications you use. It is important that people with different health challenges contact their doctor to discuss any challenges regarding their health condition, with a focus on necessary medications, your ability to cope with cold and physically challenging trips, previous operations, or other relevant health issues.
There is always first aid equipment in our house and we carry mobile phones in case of emergency
To book a trip from us, you must be 18 years old. Young people can participate in our trips, but only when accompanied by adults.
The customers are responsible for selecting a trip that is suitable according to their interests and abilities. Is there uncertainty about this, feel free to contact us.
We demand that local laws are followed, and will not tolerate the use of illegal drugs, or any violation of Norwegian law. Smoking is not permitted in our house or vehicles.
We will guarantee you a memorable experience in the Arctic but unfortunately, we can not guarantee that the weather is such that all activities can be carried out. We will do our best, but the rest is up to nature. We will give you a full refund for activities that can not be implemented due to bad weather conditions.
PHOTOS AND MARKETING
By buying our products you automatically consent to the use of the images that we take during the trip, of you or of the other persons that booked with you (if over 18), for advertising and promotional purposes in any media we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use these images for publicity and promotional purposes. If you for some reason do not accept this, let us know, and we will take that into consideration.
All the photos provided to you by Helgøy AS (https://visithelgoy.no) will remain Visithelgoy.no ownership exclusively. You are allowed to use them for your private use only and to share them on social media and photo sharing platforms, at the condition that the watermark remains visible. You are allowed to print them for private use only and no commercial use is permitted. Using photographic materials to promote any activity that is not strictly related to Visithelgoy.no or publishing Visithelgoy.no photos in paper media requires our written permission. Not respecting these terms of conditions will expose the violator to judicial proceedings.
LIMITATIONS OF LIABILITY
Visithelgoy.no, our guides, owners, shareholders, other employees, or agents take no responsibility for our customers’ negligent or willful acts that lead to their own or others’ death, personal injury, loss, damage, or deterioration of a person or property.
After a trip has started, Visithelgoy.no is not responsible of delays or interruptions of the trip due to naturally occurring events, if third persons need emergency assistance at road accidents or nature-made accidents, illness within the tour group, broken equipment, food poisoning, theft, delays, strikes, terrorism, civil disturbance, government restrictions or other unforeseen events.
Visithelgoy.no will not cover costs for airline tickets or other costs due to delays that occur in our activities. Therefore: It`s important that you calculate enough time margin after a booked activity.
Your money will be returned if something happens that leads to a cancellation of the trip, or you will have the opportunity to go on another trip if available. Visithelgoy.no reserves the right to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of Visithelgoy.no. All such losses and expenses are the personal liability of the traveler.
We mainly use Youtube on our website. Youtube collects data when playing a video. The data is used to find out who and how long the videos are being used.
Please contact us if anything is unclear or you would like to have more detailed information about the trips. We are happy to answer all the questions to make it easy for you to prepare for the trips.